Terms of service

General 

dohre.se sell goods via the internet to private individuals in the European Union. To shop with us, you must be at least 18 years old and have a valid ID document for parcel shipments. If you are under 18 years of age, your guardian needs to have given consent to the purchase. For card purchases where the customer is a minor, the power of attorney is responsible for the card.

Orders

Orders are placed on our website www.dohre.se. If you have questions about how to order, you are welcome to email hello@dohre.se. Completed order means that you accept our terms and conditions of purchase and consent to your name and personal identity number or corporate identity number being registered in our customer register. An agreement on purchase is only made when we have confirmed the order by sending an order confirmation to the email address you have provided. We reserve the right to correct orders if delivery for some reason cannot take place, and if you have placed several orders, we reserve the right to combine your orders and deliver them in one package.

Prices and product images

All prices are stated in Swedish kronor including VAT. If you choose a different currency and/or country, the price will be converted to your currency. Any shipping costs will be added. The product images on the website do not guarantee that the exact appearance and condition of the product are reproduced. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice. dohre.se reserve the right for any errors in price and product information or otherwise on the website. In the event of any errors, dohre.se reserve the right to correct this afterwards. This includes, but is not limited to, errors regarding price adjustments, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders. '

Copyright

All content on this website is the property of dohre.se or our suppliers and is protected by Swedish and international copyright laws.

Shipping and delivery

We send parcels with Swedish delivery service Postnord. dohre.se normally handle your order within 1-3 days (weekdays) from the time you place your order until the item leaves our warehouse, provided that we have the item in stock. Other processing times can apply, if so it is stated in the product description. 

Once the item has left our warehouse, the delivery responsibility is transferred to the shipping companies that deliver your order within the set time for the chosen shipping method. dohre.se cannot provide any delay guarantee for items that are not in stock at the time of order or for items that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the chosen shipping method.

Shipping costs are stated at checkout and vary between 49 SEK to 200 SEK depending on where the product is being shipped. The customer always has the right to cancel the purchase in the event of delivery delays. There may be occasions that make it impossible for us to fulfill the order, for example if our supplier is unable to fulfill its commitment to us. Please contact hello@dohre.se if you wish to cancel your purchase.

Delivery options

We send all orders with Swedish PostNord and one of the delivery methods they provide to your country. The parcel is usually delivered to your mailbox. If the parcel does not fit in the mailbox, it will be delivered to your door or in a bag outside your mailbox. You will be notified when delivery at the door or in a bag on the box has been completed. 

Payment

At the checkout, you can choose your preferred payment method. As a customer, you undertake to pay within the set time for the chosen payment method. Payment after the due date may result in late fees and interest.

Returns

As a customer, you always have a 14-day right of return. The return period starts to run from the day you receive the product. The product needs to be returned in an unchanged condition in order for you as a customer to receive a full credit. If you wish to make a return, please contact us at hello@dohre.se. 

dohre.se must confirm that the return is permitted and that the return period has not passed before the goods are sent back. We recommend that the return is made with Postnord. The customer is responsible for the return cost according to the current postage table and is responsible for the product until it has been received by us. 

Refund

Once we have received and checked the returned item, we will refund the entire purchase price including any shipping costs (not the return shipping), but no later than within 30 days. If you have paid by invoice or direct payment, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount to your card. If you have an unpaid invoice for your order, it is important that you postpone the due date yourself, you do this on klarna.se.

Unclaimed packages

We reserve the right to charge the costs for the handling that arises in the event of uncollected packages (return shipping, handling costs, etc.). Therefore, we charge a fee of a maximum of SEK 200 depending on weight if a package is not collected. Please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return it as described above.

Complaints

If you have received a defective or incorrectly dispatched product, we ask you to contact hello@dohre.se immediately. Describe the defect as comprehensively as possible. If we cannot solve the problem, you can of course get a new product. If the product is made one-of-a-kind you instead will get a refund. Complaints must be made in accordance with the instructions you receive from us.

In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes (ARN). You can also proceed with your complaint on the EU's joint dispute resolution page, which can be found here: http://ec.europa.eu/odr.